48 hours of experimentation, collaboration and learning by doing while having fun and meeting new people from around the world at the same time. There’s nothing like it – the Global Service Jam… Liverpool Service Jam is part of the Global Service Jam and is open to everyone.Find out more
29-31st March 2019
Findout Research Lab at DoES Liverpool
68 - 76 Kempston St
Joe is a service designer at Future Gov, helping public sector organisations through digital transformation and service design.
“I’ve been working in UX for the last ten years but for the last five I’ve been developing Service Design skills. The best thing I ever did was attend the Leeds Service Jams, they opened my eyes to how my skills can be used to solve social problems. It also opened me up to a highly creative, fun and supportive network. I’m looking forward to growing the service design community in Liverpool and I’m very excited to be co-hosting the event with such a brilliant team.”
Isobel is an Interaction Designer at the Home Office in Sheffield, working within a multidisciplinary team of designers, user researchers, software engineers and service designers on building better, more user centred public services.
“I'm really interested in the ways that service design utilises design thinking and the power of collaboration as tools for innovation and social change. Previously I have been involved with a range of service design projects with Macmillan, Swarm and Imperial College Hospital Trust that all focused on improving patient care. I love how events like the Global Service Jam bring people together and builds communties through common goals.”
Elisse has worked for over 15 years leading teams in organisations to create and deliver effective digital strategies, based on user research. She is experienced in running research led discoveries and google design sprints to help you to understand your users and their motivations, and to truly understand the problem you are trying to solve.
Elisse will challenge your thinking and the assumptions they are based on. This approach will help you make the right decisions based on research and data.
Elisse has most recently worked with clients including Government Digital Service (GDS), The Labour Party, Local Government, TfL and Co-op. She is a director of Find Out, Liverpool's first user research lab.
Ben is a user researcher. He studied a Masters in Digital Experience Design at Hyper Island and approaches problems using design thinking. He puts research at the heart of problem-solving and helps to build and manage highly functioning teams.
Ben brings with him a broad range of real-life experience. He has worked on the frontline of public service delivery, each experience has helped to develop his skills that help design better products and services.
He recently worked at magnetic North in Manchester delivering strategy and research, and is a director of Find out,Liverpool’s first user research lab.
Robyn is a Learning Designer and Director of OH, creating memorable educational experiences that transform careers and better prepare individuals and businesses for the future of work.
“If there’s anything I love most about my work, it’s bringing people together with a purpose. Service design is a huge area of interest for me; it enables voices to be heard that might usually go unnoticed and creates better experiences and services that have been designed with intention and focused on those impacted by it.”